Indosbook • Legal
Refund Policy
Last updated: July 2025
This Refund Policy explains how Indosbook handles payments, cancellations and refunds for any paid features or subscriptions on the platform.
1. Free and paid features
Indosbook is free for seafarers to join, browse jobs and apply. Some features for companies and institutes — such as featured job posts or subscriptions — may be paid. Paid plans clearly show the price and billing period before you confirm.
2. Cancellations
You can cancel a paid subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then.
3. Refunds
If you are charged in error or a paid feature was not delivered as described, contact us within 14 days of the charge at billing@indosbook.com with your account email and transaction details. Approved refunds are returned to your original payment method within 7–10 business days.
4. Non-refundable items
Payments for services already used — such as a featured job post that has been published — and partial billing periods are generally non-refundable, except where required by law.
5. No payment for seafaring jobs
Seafarers are never asked to pay to view or apply for a job on Indosbook. If anyone asks you to pay for a job, do not pay and report it to support@indosbook.com immediately.
6. Contact
For any billing or refund question, write to billing@indosbook.com and our team will respond within 2 business days.